Payment policy

At Australight, your payment security and convenience are our top priorities. We work only with trusted providers to make sure your checkout experience is smooth, safe, and reliable.

Payment Security

Protecting your payment details is essential to us. All transactions are processed through secure payment gateways using SSL encryption, so your data stays private and protected. We never store your full financial information on our servers. Instead, payments are handled exclusively by trusted third-party processors that comply with the highest security standards.

Accepted Payment Methods

We accept a wide range of popular and secure payment options, including:

  • Visa, Mastercard, and Maestro - quick and secure debit or credit card payments.
  • American Express - safe payments backed by trusted global security standards.
  • Apple Pay & Google Pay - fast and convenient checkout directly from your smartphone or device.
  • Shop Pay - save your details for faster checkout and enjoy built-in order tracking.
  • UnionPay - widely accepted and secure, trusted by customers around the world.

Currency

At Australight, all prices are displayed and processed in Australian Dollars (AUD).
We operate exclusively within Australia, and all orders are charged in AUD at the time of checkout. Prices shown on our website reflect the final amount charged at checkout.

Payment Confirmation

Once your payment has been processed successfully, you will receive a confirmation email containing your order details and receipt. To make sure you don’t miss any updates, please provide a valid email address at checkout and check your spam or junk folder if the confirmation does not appear in your inbox.

Failed or Declined Payments

Sometimes payments may not go through due to insufficient funds, incorrect details, or restrictions set by your bank. If this happens, please double-check your information or try another payment method. If the issue continues, contact your bank for assistance.

Payment Issues & Disputes

If you experience any issues with a payment or believe a transaction has been made in error, please contact us:

Company Information

Website Name: Australight
Company Name: Duo Station
Address: Geurdeland 17 G, Andelst, Gelderland, 6673 DR, Netherlands
Email: support@australight.com
Contact Form: Here
Phone: +31 685298308
Business Number: 90667964
VAT Number: NL865398719B01

Customer Service Opening Hours:
Monday to Friday: 09:00 to 17:00
Saturday and Sunday: 11:00 to 15:00
(GMT+10:00) Australian Eastern Standard Time (Sydney)
We aim to respond within one day.