Welcome to Australight Frequently Asked Questions page! Here, you’ll find answers to the most common questions about our products, shipping, returns, and shopping experience. We’ve gathered helpful information to make your journey with us simple and smooth. If you don’t see your question listed, feel free to reach out to our customer support team we’re always happy to help.
Orders & Shipping
How long does shipping take?
Orders are processed within 0–3 business days and delivered in about 3–8 business days. Orders placed before 17:00 (GMT+10:00)Australian Eastern Standard Time (Sydney) will be processed the same day. For more details, please see our Shipping Policy.
How can I track my order?
You’ll receive a tracking number by email once your order has been dispatched.
What happens if I miss my delivery?
You’ll receive a tracking number by email once your order has been dispatched.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy from the delivery date. For more information about the return conditions and procedure, please visit our return and refund policy page here: Return and Refund Policy.
If you need assistance with your return, please contact us at support@australight.com with your order details.
How do I initiate a return?
Simply contact us at support@australight.com with your order details, and our team will guide you through the return process.
When will I receive my refund?
Refunds are usually processed within 7 days after we receive and inspect your returned item. You’ll be notified by email once your refund has been issued.
Payments & Security
What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, UnionPay and Visa. For more details, please see our Payment Policy.
Is my payment information secure?
Yes, all transactions are processed through trusted, encrypted payment gateways, and we never store your full payment details.
If your question isn’t answered in our FAQ, reach out to us by filling out the form on our Contact Us page.
Company Information
Website Name: Australight Company Name: Duo Station Address: Geurdeland 17 G, Andelst, Gelderland, 6673 DR, Netherlands Email:support@australight.com Contact Form:Here Phone:+31 685298308 Business Number: 90667964 VAT Number: NL865398719B01
Customer Service Opening Hours: Monday to Friday: 09:00 to 17:00 Saturday and Sunday: 11:00 to 15:00 (GMT+10:00) Australian Eastern Standard Time (Sydney) We aim to respond within one day.
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